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FAQs

What are run angel & wing?

run angel & wing are connected personal safety wearables that emit a loud high-pitched audible alarm and pair with smartphone devices over Bluetooth to send alerts by SMS and emails to loved ones in the event of an emergency.  

You talk ‘loud’ on the sound capability of your safety wearables - why is this so important?

It’s sound that always attracts attention in the event of an emergency. A loud sound can create an opportunity for you to make your escape if your personal safety is under threat, or if you need attention brought to you in the event of an injury.

Are your safety wearables only for runners?

No, personal safety is not exclusive to any one group. We are mothers, fathers, husbands, wives, brothers, sisters, sons, daughters, work mates and friends. run angel can benefit all those you care about, other lifestyle pursuits, joggers, cyclists, walkers, college students, overseas travellers, lone workers, an elderly relative living on their own, or if you find yourself in a situation where you are coming home alone after being out with friends.  

How do I get started?

Download the free run angel app at the Google Play Store or Apple's App Store and follow the steps to connect your run angel with your smartphone and invite family & friends as guardians to your alert network.

How do I activate / de-activate the alarm?

To activate: Press once on the centre button that shows the sound waves.

To de-activate: Press the small circular on / off button on the shoulder of the strap.

The alarm can also be cancelled direct from the app activation page.

Can I switch off my run angel or wing?

Yes. Unlike other wearable devices run angel or wing can be powered off. To do so, simply hold down the on / off button for 3 seconds. 

Are run angel or wing rechargeable?

Yes. Our safety wearables contain a rechargeable battery which are charged via a micro USB lead (supplied).  

How do I recharge my run angel or wing?

Upon receiving your run angel or wing for the first-time it is essential to recharge your wearable for 3+ hours before switching on.

To recharge, pop out the centre section from the strap and insert the USB lead supplied.

A red LED indicates your run angel or wing is charging, whilst a green LED lets you know that your run angel or wing is fully charged.

Once completed re-insert the centre section carefully back into the strap ensuring that the USB port lines up with the USB logo on side of the strap.

A short beep followed by a pulse of the red LED indicates it's time to recharge your run angel or wing. The run angel app will also display a battery indicator on the homepage to notify you when the battery is running low. Battery life from a full charge can last up to 1 week dependent on frequency of use, however we recommend in order to maintain a longer alarm duration that you recharge your run angel or wing at least twice a week, irrespective of use, or battery level.

Is my run angel or wing waterproof?

No. Should your run angel or wing get wet, remove the centre section from the strap, turn upside down and gently shake, drying thoroughly with an absorbent towel. Upon completion, recharge for a minimum of 8 hours, or overnight, in a mains power supply. We also advise that you dry the strap regularly, inside and out, before re-inserting the centre section, to remove any residue. 

App

How do I log in to the run angel app?

You will be prompted to sign up upon downloading your run angel app for the first time. You can sign in thereafter by using your email and password.

Can I log out?

You can log out but we strongly don’t recommend this as doing so prevents your guardian network from receiving alerts. In addition the alert delay will default to its original 10 second delay setting.

Why do you require my mobile number when setting up ‘My Profile’?

For security purposes you will be sent a verification SMS to accept which links you to the mobile number entered on the profile page. You will not be permitted to add guardians until this step is completed.

Does run angel or wing track my location all the time?

No, we value your privacy as much as your safety, we therefore only track your location when an alert has been triggered. In order for guardians to receive alerts highlighting your whereabouts the location access on your smartphone associated with the run angel app must be enabled.

How do I enable Bluetooth on my smartphone?

iOS: Swipe up from the button of the screen and click the Bluetooth icon at the top middle of the Control Centre. You can also go to your iOS device’s Settings’, select ‘Bluetooth,’ and then toggle the Bluetooth control to the ‘on’ position.

Android: Navigate to your device’s ‘Settings’ find the Bluetooth setting and toggle it to the ‘on’ position. On most Android devices you can also swipe down from the top of the screen to quickly access Bluetooth settings.

How do I connect my run angel or wing?

Ensure your run angel app is open on the homepage showing the ‘connect’ button. Switch on your run angel or wing by holding down the on / off button for 2-3 seconds, a green LED will flash and the power-up jingle will be heard, after which your run angel or wing will attempt to connect to your smartphone by Bluetooth - indicated by a blue LED briefly flashing every second.

Press connect on the app homepage ensuring that Bluetooth is enabled on your smartphone. Follow the instructions on the ‘pairing’ page to complete the connection of your run angel. Once connected you will hear the connected jingle and the blue LED will switch to flashing every 4 seconds.

In the unlikely event that your run angel or wing does not connect with your smartphone you will see the green LED flashing every 4 seconds. Power off your run angel or wing and ensure that Bluetooth is enabled in the settings of your smartphone and that your smartphone and run angel are within close proximity to one another. Power on your run angel or wing and repeat the process above.

How close does my phone need to be to my run angel or wing?

Because it uses Bluetooth technology, your run angel / wing and phone will need to be within close proximity of each other to ensure you can send alerts to your guardian network and trigger your run angel from the app. This Bluetooth signal may however be hindered by various environmental factors and how many physical barriers are between your run angel and your smartphone.

Note: If the alarm is activated whilst experiencing a diminished or loss of phone signal, the alarm will sound however safety alerts may not be sent.

How will my guardians know that I have chosen them as guardians?

The run angel app enables you to set up a guardian network of trusted friends and family who will be notified when you need help. After accepting the link sent to you in an SMS you can proceed in the app to the add guardian page where you can invite up to three guardians.

After saving their details within the app an SMS verification will be sent to them showing the name and mobile number of the person who has nominated them. In order to be a guardian, the link within the SMS must be accepted. We do however advise that you contact a proposed guardian in advance of nominating them, as the acceptance link within the SMS will expire within 48 hours.

Once a guardian accepts you will see their name appear under the guardian icon on the homepage of the app.

How does the guardian network work?

Activating your run angel or wing from the device or app, or triggering a silent alert, will send those accepted to be guardians safety alerts by SMS / and e-mail indicating that you need help.

The guardian’s SMS and e-mail will show the date and time of an activation, plus a map link will be included within the message body that shows your location.

Can I cancel an alert to my guardians?

We have built in a default 10-second delay to provide users with sufficient time to cancel an activation. Visit the menu settings to set your preferred delay duration.

Can I use my run angel or wing without my phone?

Yes, in the case of sound activation only. You can also disable the alerts within the menu settings if you wish to avail of run angel for sound only. Please note guardians will not receive alerts in this instance.

What if I am in an area with poor signal or bad connection, will my run angel or wing continue to function?

As is seen above, we have placed a large emphasis on the sound capability and tuned frequency acoustic design of our safety wearables, therefore regardless of your location or signal strength the audible alarm will sound. The duration of which will be associated with the level of battery attributed to your run angel or wing. 

If your smartphone does not have good signal strength then your guardians may not receive safety alerts.

What is the remote activation function?

Your run angel or wing can also be activated from the app. On the homepage of the app in the top left you will see a sound symbol which will take you to two alarm activation scenarios – ‘sound + alerts’ and ‘alerts only’.

‘sound + alerts’ allows you to activate the sound on your run angel without pressing the device itself. In addition, safety alerts will also be sent to your guardian network.

‘alerts only’ triggers a silent activation, whereby safety alerts will be sent to your guardians without the audible alarm on your run angel sounding.

Why do I not see the remote activation symbol?

The remote activation symbol will only appear when you have connected your run angel or wing to the app.

Are there any additional fees?

No, each run angel purchased comes well stocked with free activation tokens which allows you to send out alerts to your full guardian network. Should these alerts ever run low, though we seriously doubt that this will ever happen, and it hasn't yet, contact support below. 

Can I use run angel or wing worldwide?

Yes.

Returns & Warranty

What is your return policy?

If you purchased run angel or wing from our website at runangel.com we are more than happy to accept returns for a full refund within 30 days of your purchase. Contact us by email only, during business hours, Mon - Fri. at hello@runangel.com for returns queries. We will do our utmost to respond to your query in a timely fashion, however please do bear in mind if contacting from overseas, of the time differences, weekends and public holidays. 

Any product you return must be in the same condition you received it, un-used, in the original packaging, with accessories, and, if applicable, must also include all free promotional gifts from the original purchase.

You'll need to pay the shipping costs to return your parcel to Europe. We recommend that you obtain sufficient postal insurance in case your item goes missing on its way back to us. Run Angel Ltd. is not responsible for returned items that go missing in transit. 

Please note that the original shipping fee paid to deliver your order to the shipping address is non-refundable.

What is your warranty policy?

We provide a 1 year limited warranty. Purchasers are entitled to repair or replacement of defective devices. The warranty commences from the date of initial purchase. The device will need to be returned to Run Angel Ltd. offices in Europe to establish if a problem exists. Purchaser pays the shipping costs to return item to Europe. We recommend that you obtain sufficient postal insurance in case your item goes missing on its way back to us. Run Angel Ltd. is not responsible for returned items that go missing in transit. 

I have placed an order, when will my safety wearable arrive?

We aim to have your run angel or wing shipped from our warehouses within 5 business days. When your run angel or wing is shipped, an email with delivery information including tracking number will be sent to you. Depending on your location delivery can then take 7-15 business days, however during the holiday season i.e. the Christmas period, this can vary, and is wholly dependent on the efficiency of local postal systems. 

Priority Shipping (US Only), following despatch, is usually delivered within 2-3 business days, however delays may occur during the busy Christmas period. 

Please note: Current COVID circumstances may further impact the above despatch / delivery estimates.  

How do I get in contact if I still have a question?

run angel is small family run business located in the South West of Ireland, should you wish to get in touch please contact us by email only, during business hours, Mon - Fri. at: hello@runangel.com We will do our utmost to respond to your query in a timely fashion, however please do bear in mind if contacting from overseas of the time differences, weekends and public holidays. 

 

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